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19 Reviews
REVIEW #1
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Katelyn D.
Avg. Entree: $5-10
Rating: Unknown
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October 22, 2008
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I had the worst experience of my life in a Kabuto's this evening.
My order last week had been incorrect and I was treated disrespectfully.
However, when I spoke to the manager he generously gave me $6 in gift
certificates and promised me better service on my next visit.
I returned today for their 50% sushi night and once again faced an incredibly
long weight and staff incompetence. The manager recited our order
incorrectly 4 different times. When I spoke to the manager once our
checks arrived, he asked what I felt needed to be done. I explained the
situation to him, and reminded him that we had spoken last week for the
same problems. I told him that I was not comfortable paying for a meal
I was so dissatisfied with nor did I feel I would be back.
My hope was this manager would express some level of appreciation for
his customers and attempt to improve the situation with promises for
better service in the future, a partial comp. of the meal, etc. However,
the manager simply told me "Fine, don't pay, don't come
back." During this conversation he was disrespectful to my two
friends and actually told one to shut up.
When I stood up to exit the restaurant, a customer at another table who
was clearly a regular and had received multiple plates of sushi during
our wait for a relatively small order looked at me and said "Sushi
is not fast food, if you want that go to McDonalds, I've been waiting
even longer than you!" Rather than inform this customer that
the problem was not his, and he should not incite other customers, the
manager agreed with him and informed me to "Get out now."
As I exited the restaurant, I was absolutely furious and hit the doors
harder than I intended to. They opened rapidly and hit the walls, but
no damage was done. The manager and half his staff ran out and proceeded
to call the police who dismissed his complaint as there was no violence,
we were already prepared to leave, and no damage was done. The manager
then proceeded to be disrespectful, accusing my friends of slamming
the doors and verbally abusing them even though I had actually opened
the doors.
He also informed us that we needed to leave because his "entire
staff was ready to go." The implication was that we would be at
risk of violence if we remained any longer. I have never been treated
more disrespectfully at any restaurant in my entire life. I feel that
I was treated poorly to begin with simply because I am a 20 year old college
student and the common belief is that I will be a poor customer anyway.
The situation escalated through the manager's inability to take
control and act in a responsible and dignified manner.
Yoshi's off of Harris Blvd. is much better for half price sushi
on Wednesdays. For the best quality sushi, sushi 101, fusebox, and
Nakato's are all better options.
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