Happy Pho Time

Food is OK, I was happy to have another pho place around my area, I went to Happy Pho Time like 10 times, I almost feel like a regular customer then one day their register was broken, they were taking our debit/credit card by writing number in our bill and sign it... I was OK with that until 2 days later my bank statement showed that it was my regular charge around 15. 86 plus an extra of almost 24 dlls..I went in person to talk with the person in charge it was Michelle, she remember me and agreed that it was a mistake, I left with her word this error will be fixed, wait for 5 days, went again, this time I bring a copy where is showed 2 charges same day, they keep copies and assure they will fixed and have my 24 dlls. back, another 5 days passed then make 2 ph calls the following week! Until I said my anger for 24 dlls and their response is just worth worth it, feel totally ignored as a regular customer and to anyone, who wants to pay for lunch I never had? nobody call me, nobody did a ... more

Food is OK, I was happy to have another pho place around my area, I went to Happy Pho Time like 10 times, I almost feel like a regular customer then one day their register was broken, they were taking our debit/credit card by writing number in our bill and sign it... I was OK with that until 2 days later my bank statement showed that it was my regular charge around 15. 86 plus an extra of almost 24 dlls..I went in person to talk with the person in charge it was Michelle, she remember me and agreed that it was a mistake, I left with her word this error will be fixed, wait for 5 days, went again, this time I bring a copy where is showed 2 charges same day, they keep copies and assure they will fixed and have my 24 dlls. back, another 5 days passed then make 2 ph calls the following week! Until I said my anger for 24 dlls and their response is just worth worth it, feel totally ignored as a regular customer and to anyone, who wants to pay for lunch I never had? nobody call me, nobody did anything they just ignored their mistake, I know the person I talked with is at least co-owner so Michelle: if this is the way you are going to treat your customer, I am happy to give 24 and spread the words how bad you handle this error from your side and of course go to have pho in other place!!! You have my name and ph number, fix this error because is the right thing to do… less