Taylor's Steakhouse

My husband and I went to have dinner on a Saturday night. We understood that we did not have reservations so the hostess started a waiting list. Not to mention we had to wait 10 minutes before she got off the phone and did not even make eye contact nor greeted us properly. We sat and waited for about 20 minutes. We were still calm and waiting for out table being understanding that we did not make reservations. However, another couple came in without reservations and found out that there was a waiting list. They threw a fit! and explained to the hostess that "it is not acceptable". Apparently the couple had called to see how long the wait was before but never made reservations. I heard the entire conversation as I was sitting right next to the hostess -still waiting. The hostess immediately sat them before us. When I went up and asked why they bumped them up before us, the hostess RUDLY looking down at me said " You don't know the STORY". Without apologizing she ... more

My husband and I went to have dinner on a Saturday night. We understood that we did not have reservations so the hostess started a waiting list. Not to mention we had to wait 10 minutes before she got off the phone and did not even make eye contact nor greeted us properly. We sat and waited for about 20 minutes. We were still calm and waiting for out table being understanding that we did not make reservations. However, another couple came in without reservations and found out that there was a waiting list. They threw a fit! and explained to the hostess that "it is not acceptable". Apparently the couple had called to see how long the wait was before but never made reservations. I heard the entire conversation as I was sitting right next to the hostess -still waiting. The hostess immediately sat them before us. When I went up and asked why they bumped them up before us, the hostess RUDLY looking down at me said " You don't know the STORY". Without apologizing she started defending herself and basically told me "too bad". My husband and I after waiting 30 minutes now decided to walk out because of their rudeness. A simple apology would have worked but obviously just because you're a STEAKHOUSE does not mean you have CLASS! In this economy if someone is willing to come to your restaurant whether you're an expensive steakhouse or a taco stand you should learn how to treat customers. Taylor's Steakhouse left a horrible impression on me and I will never go back! It's a waste of time and horrible service. less