Kabuto Japanese Steak House

I had the worst experience of my life in a Kabuto's this evening. My order last week had been incorrect and I was treated disrespectfully. However, when I spoke to the manager he generously gave me $6 in gift certificates and promised me better s ... more

I had the worst experience of my life in a Kabuto's this evening. My order last week had been incorrect and I was treated disrespectfully. However, when I spoke to the manager he generously gave me $6 in gift certificates and promised me better service on my next visit. I returned today for their 50% sushi night and once again faced an incredibly long weight and staff incompetence. The manager recited our order incorrectly 4 different times. When I spoke to the manager once our checks arrived, he asked what I felt needed to be done. I explained the situation to him, and reminded him that we had spoken last week for the same problems. I told him that I was not comfortable paying for a meal I was so dissatisfied with nor did I feel I would be back. My hope was this manager would express some level of appreciation for his customers and attempt to improve the situation with promises for better service in the future, a partial comp. of the meal, etc. However, the manager simply told me "Fine, don't pay, don't come back." During this conversation he was disrespectful to my two friends and actually told one to shut up. When I stood up to exit the restaurant, a customer at another table who was clearly a regular and had received multiple plates of sushi during our wait for a relatively small order looked at me and said "Sushi is not fast food, if you want that go to McDonalds, I've been waiting even longer than you!" Rather than inform this customer that the problem was not his, and he should not incite other customers, the manager agreed with him and informed me to "Get out now." As I exited the restaurant, I was absolutely furious and hit the doors harder than I intended to. They opened rapidly and hit the walls, but no damage was done. The manager and half his staff ran out and proceeded to call the police who dismissed his complaint as there was no violence, we were already prepared to leave, and no damage was done. The manager then proceeded to be disrespectful, accusing my friends of slamming the doors and verbally abusing them even though I had actually opened the doors. He also informed us that we needed to leave because his "entire staff was ready to go." The implication was that we would be at risk of violence if we remained any longer. I have never been treated more disrespectfully at any restaurant in my entire life. I feel that I was treated poorly to begin with simply because I am a 20 year old college student and the common belief is that I will be a poor customer anyway. The situation escalated through the manager's inability to take control and act in a responsible and dignified manner. Yoshi's off of Harris Blvd. is much better for half price sushi on Wednesdays. For the best quality sushi, sushi 101, fusebox, and Nakato's are all better options. less

While there are now many sushi options in Charlotte -- some wild, others tame -- Kabuto's has been here the longest, and still offers some of the freshest sushi to be found. You can choose to sit at the sushi bar and watch construction of your ... more

While there are now many sushi options in Charlotte -- some wild, others tame -- Kabuto's has been here the longest, and still offers some of the freshest sushi to be found. You can choose to sit at the sushi bar and watch construction of your favorite raw seafood conglomeration, or you can sit at a booth or table. The steak, shrimp and chicken offerings from the hibachi grill are, of course, accompanied by the knife-wielding gymnastics of a few expert chefs who will arrange your fried rice in Mickey Mouse ear shapes if you so desire. (The grill is hot, so keep your hands to yourself.) Try some sake with your meal less

Superb food in a fun atomosphere. You do not have to have a large group to go. You will be seated with others but what a way to make new friends - if you so desire. You can join in with others or sit and talk amongst yourselves. Good food, hot sak ... more

Superb food in a fun atomosphere. You do not have to have a large group to go. You will be seated with others but what a way to make new friends - if you so desire. You can join in with others or sit and talk amongst yourselves. Good food, hot saki and entertainment. less