Lutz Continental Cafe and Pastry Shop
3.5000/5 (6 reviews)
2458 W. Montrose Ave.
Chicago, IL 60618
(773) 478-7785
Category: Bakery, Cafe
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7 Reviews
REVIEW #1
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Piotr S.
Rating: Unknown
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October 6, 2007
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0 people found this review helpful
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Growing up, we always had Lutz pastries and cakes for special occasions,
so, when it was time for my wedding, I talked my wife into getting a cake
from Lutz. She was most pleased with their offer of a free top tier on
the first wedding anniversary. Well, as usual, they made a spectacular
cake for our wedding, but the problem arose when our first anniversary
came about.
I called a week in advance for them to have the top tier ready, asking
for a specific time for pickup. I figure this is more then enough time
to prepare a cake. Come pickup time, my wife shows up, and they at first
tell her the order was never put in. Then, after some back and forth with
the rude cashier, they say it will be ready in about an hour. My wife,
already upset, goes to wait in the car for the cake to be ready.
After an hour and fifteen minutes, she goes inside and they are just
finishing up the cake. They show it to her and she tells them that it looks
nothing like our wedding cake. Well, they proceed to tell her that it
is what was ordered for our wedding. Odd that they know what our wedding
cake looked like and we did not! (Looking at our order slip afterwards
showed that it was nothing like what was written down) Furthermore,
when she proceeded to protest, the cashier told her that it's not
about the look of the cake for the anniversary, but the taste. I tried
to go along with this, easing my wife, as she was very upset by the treatment
she received at Lutz.
Well, when we finally sat down for a wonderful anniversary dinner,
followed by a cake somewhat similar to our wedding cake, we were even
more let down. The cake had the wrong filling!! To think, that their
own argument about the taste being what mattered would backfire in
their face! Suffice to say, I wrote two angry letters to Lutz, neither
time getting a response. I guess they don't care about loosing
a customer of the past 27 years. It's off to find another bakery
that deserves my business...
I'm sorry to say, their customer service and overall attitude
let me down...
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