Mama's Mexican Kitchen

I have worked in the restaurant industry. I ask that my food is tasty, my service adequate, and that the food is priced based on its quality and portion size. I have no problem eating at a truck stop. Nor do I mind paying extra for higher quality food or larger portions. Service: We were seated in the Elvis Room, but were asked to move because of a forgotten reservation. When we placed our orders my husband mentioned we would prefer to split the check. Service was slow. My friend asked for salsa multiple times. Drink refills were a wait. Coffee was never refilled. The check was not split up and added 18% gratuity for a group of 6 (most restaurants parties of 8+), and she'd MISCALCULATED our total, EXTRA $10 to her gratuity! She returned with a pen and paper so we could split the check ourselves! Handwriting was tough to read and she'd scribbled the order all over the ticket. She had the nerve to mention she had given us the happy hour prices on our drinks (even though she wasn ... more

I have worked in the restaurant industry. I ask that my food is tasty, my service adequate, and that the food is priced based on its quality and portion size. I have no problem eating at a truck stop. Nor do I mind paying extra for higher quality food or larger portions. Service: We were seated in the Elvis Room, but were asked to move because of a forgotten reservation. When we placed our orders my husband mentioned we would prefer to split the check. Service was slow. My friend asked for salsa multiple times. Drink refills were a wait. Coffee was never refilled. The check was not split up and added 18% gratuity for a group of 6 (most restaurants parties of 8+), and she'd MISCALCULATED our total, EXTRA $10 to her gratuity! She returned with a pen and paper so we could split the check ourselves! Handwriting was tough to read and she'd scribbled the order all over the ticket. She had the nerve to mention she had given us the happy hour prices on our drinks (even though she wasn't sure about the time). What!?! We got there at 5:30pm and happy hour ends at 6:30pm. Our drinks were ordered in time. We were still there because of slow service, not order time! Value: I paid $6 for a small weak strawberry margarita, 1 enchilada with beans and rice was almost $10, tiny portion and looked like a kid meal. I would have gotten 2 quality enchiladas for the same at Azteca. Salsa is extra. The menu on their website is NOT up to date. Prices were higher. Food: The quality was low. My beans had chunks of burned cheese. Made me wonder if they reused cookware without washing thoroughly because the cheese on my enchilada was not burned at all. The beef in the enchilada was alright, but not much flavor. Stale chips. Location: Little parking. We noticed a disproportionate number of creepy homeless guys. Area seemed sketchier than I remembered. While we ate we watched three squad cars responding to an incident across the street and a police officer pulling contraband from a man's pockets. There was a homeless guy shouting unintelligibly in front of the restaurant's entrance when we walked in, not a place to walk alone. Conclusion: I must assume that this was once a better restaurant. They have many positive reviews and have apparently won local awards. That said, it is currently a mismanaged establishment lacking in service and food quality, charging a higher price than other Mexican restaurants in the area. less