Dine Welcome to the FAQ page!

Here you´ll find answers to questions that we hear a lot. Feel free to use the search bar to find what you´re looking for. If you don´t find the answer you´re looking for, ask a question on our Advice Boards, or contact a member of the Dine team at the Help page.

Q: Is my information safe?

Yes. Dine will never sell or make public your identifying information, and we use the latest security technology to make sure that everything you put up online is safe. Learn more by reading our Privacy Policy.

Q: What do I have to pay?

Dine is dedicated to the free exchange of information, with an emphasis on FREE. There will never be a cost to any organization or individual to take advantage of our services.

Q: If it´s free, how do you stay in business?

Great question! We´re funded through a private grant from Compute.org, which, may we say, is doing some pretty cool stuff. They fund nonprofit, social-issue focused startups like Dine. We also keep the 'Roof over our heads' by accepting private and public donations and grants. You can learn more (or donate yourself) at our Donations page

Q: How can I support Dine?

There are a few things you can do to support us. The first (and easiest) is to get active: create a profile and start posting reviews and advice. Second, tell your friends, family, and any social service organizations you know to hop online and check Dine out themselves. Lastly, if you´d like to help us keep the lights on, head over to our Donations page and learn more about our levels of contribution.

Q: I work for a social service organization, but it´s not on Dine. What can I do?

First, do a quick search to see if we have your organization listed in our database.
If we do, click on the "I run this organization" button to create an account and start controlling the data yourself!
If we don´t have your organization in our database, please do us a huge favor and click the "submit a listing" button. You´ll enter the basic info for your organization, and we´ll follow up with you as soon as possible to verify and flesh out your profile!

Q: What´s with the Badges? How do I earn them?

Badges are simply a way for Dine to reward users who go the extra mile to contribute to the Dine community. You can change which of your badges are displayed on the Settings page. You can earn a Badge by achieving a specific goal, like posting a certain amount of advice or connecting with a group. If you want to earn Badges, check out our current list of available Badges here!

Q: What´s the point of a website for the homeless? How will they even get online?

First, you might be surprised at how easy it is to get access to the internet these days. A good percentage of the homeless and recently displaced have access to the internet through public computers, shelters, and sometimes even smartphones. Second, we´re looking forward to a day when the internet is even more ubiquitous than it is now: citywide wi-fi networks, public internet programs, and other ways to connect to the internet from anywhere are all part of the not-too-distant future. We´re building the infrastructure now to prepare for a time when everyone has access to the internet.

Q: I´m a member of a street family. How can I connect with the other members of my family?

Dine encourages users to form groups and families to support each other both on- and off-line. If you´re a member of a preexisting group, you can create a group page and invite members. You can define your group´s relationships, message each other on group lists, get updates on each other´s Dine status, and even earn badges together!

Q: How do I participate in Dine?

If you´re homeless or in need of help:
Search for what you need:
Click here to start searching our database for the soonest available, best-fitting service for you or your family.
Create a FREE profile:
Take a big step on the road out of homelessness by joining a supportive community who are dedicated to helping each other become self-supporting.
Get answers to your questions, or lend your expertise to someone else who needs help
Become active in achieving your goals!

If you´re looking to help:
Create a FREE profile:
Answer questions on our message boards or chats
Add to the database of knowledge
Assist others in finding the services they need

If you´re a support organization
Find your organization on our database
Click here to find your organization and start managing your public information.
If you´re not in our database, you can help out by creating a FREE profile to get started, and we´ll confirm your status ASAP.
Start keeping your information up-to-date.
Unlike some databases, it´s really quick and easy to keep your services and other statuses current on CityRoof. The more active you are on this site, the more you´ll discover what a big difference it makes to have up-to-date information at your fingertips.